Concierge assistance: “In order to receive timely assistance and efficient customer service, allow shoppers to request assistance and advertise their in-store location to store associates, based on their proximity to beacons. An example would be a shopper who is in a large store and needs help.


Using the concierge button in the app, in-store beacons will triangulate the shopper’s position, sending the customer’s information and location to a customer service associate who can find the shopper and attend to their needs.” (Shekar Raman, Birdzi)


To read more on the 9 Killer Location Feature for Retailer Mobile Apps click here.